Upskilling With TAFE Causes Local Small Business To Bloom

Owners of Blue Mountains newsagency Blackheath News, Flowers and Gifts, Janette and Doug Forsyth chose to diversify their services and attract new customers by heading back to TAFE.

They chose to study floristry and now create eye-catching bouquets outside the shop.

‘Their floral venture has proved incredibly successful, now driving many of the business’ profits.

“For many years our clientele was a mix of local residents and tourists, but since offering floral bouquets, we’re enticing passing trade customers into our shop, too” Fiona said.

“We’ve found a sweet spot in the market, and many people now make regular visits to buy flowers when they’re driving between Sydney and Bathurst or Orange.”

Ms Forsyth now offers wedding flower arrangements through partnership with local wedding coordinator, NH Weddings.

“We just had our most successful Valentine’s Day and Mothers Day to date and heading into Spring, I’m hopeful our new ‘grab and go’ wedding services will expand our clientele further.

“Every good, modern newsagency is a diverse business that can pivot depending on the market.

“Not everything we’ve tried over 11 years of running our business has worked, but you have to give it a go, and the courses at TAFE NSW are a great way to try something new while still running your own business.”

Ms Forsyth completed a Certificate II in Floristry (Assistant) and Certificate III in Floristry at TAFE NSW Richmond where she was inspired to explore different types of arrangements like arbours and wreaths.

“The teachers at TAFE NSW gave me confidence in my ability and inspired me to get creative,” Ms Forsyth said.

“I learned the end-to-end process of purchasing, arranging and caring for flowers which has allowed me to seamlessly integrate these processes into my business.”

Many small business owners like the Forsyths are driving revenue amidst challenging trading conditions by upskilling and expanding their services through TAFE NSW.

Rising business costs and decreased customer demand are among the top concerns for small business owners in NSW, research from the NSW Small Business Commissioner has found.

TAFE NSW Director of Supply Chain and eCommerce for Western Sydney, Barry Quine said small business owners could make the most of TAFE NSW courses to boost their skills and try something new.

“The hands-on nature of TAFE NSW courses can give small business owners and sole traders practical skills while connecting them with industry leading teachers and growing their confidence in their abilities, so they can successfully expand their services as soon as they graduate,” Mr Quine said.

• Topics:

• Local Business / Economy
• TAFE